EFT-POS - not available

Sorry but we DO NOT offer EFT-POS facilities as we are not a "bricks and mortar" store but an importer with an industrial warehouse. Our warehouse is not able to accept payment in any form so hence no EFT-POS.

Bank Deposit

You can make payment directly to our bank account in a number of ways.

• by transferring funds from your bank to our via the Internet.
• by physically depositing into our bank account at a branch of the BNZ.

Our online checkout process will provide our bank details at the completion of the sale.  You are given the various payment options at that point and if you select bank Deposit you will be provided with our account details at that point.

Cheque

We can accept cheques but will release goods only when the cheques have cleared.  This can take up to 5 business days.  Again this is an option provided upon completion of the sale and if selected you will be given the postal details of where to send your cheque.

LAYBY AND HIRE PURCHASE

So Music are not currently able to offer hire purchase or LayBy.  Because we provide cheap musical instruments by importing direct from manufacturers and selling to you through our online music store it is just not practical sorry.

YOUR PEACE OF MIND

WARRANTY AND CONSUMER GUARANTEES ACT 1993

• if they are faulty or damaged in transit, or

• require repair, we will, where ever possible, repair or provide a replacement. If unable to do so within a reasonable period of time as defined by the Act, we will issue a refund of purchase price.

• Like any other retail purchase it is your responsibility and cost to return goods for repair.   All warranty or courier damage claims are a "Return to Base" claim.

GIFTS & COUPONS

From time-to-time So Music might provide offers on the website allowing the use of specialty coupons, or provide offers off free gifts or similar with purchases of a predetermined value.  Free gifts are restricted usually to retail customers only and may not apply on purchases where goods are already on promotion.  Any value stated for a free gift threshold is the product price only and excludes GST.

The acceptance of free gifts or any coupons is solely at the discretion of So Music (Lenekr Music Ltd) and in the event that we are unable to honour a free gift or coupon promotion at time of purchase we will provide a refund of any payments made against that purchase.

RETURNS POLICIES

7-day Right of Return

We want you to be doing business with you in years to come so, if for any reason you are not happy with your purchase, you may return it within 7-days of shipment for a refund, store credit, or exchange. Refunds are available for the value of the goods only.  Freight or Courier costs (both to you and for the return) are your responsibility.

Incorrectly Supplied Goods

In the event that we supply the wrong goods we will either replace with the correct item or if unable to replace we will refund the full cost of the goods PLUS any freight costs paid by you.  Please contact us by phone or email to make arrangements for return. 

Goods Damaged In Transit

All goods supplied to you are fully covered by transit insurance providing

• you notify us within 24 hours of receipt of goods of any visible damage to the carton and when you have signed for receipt of the goods you have signed advising the goods were received damaged.
• you notify us within 48 hours or receipt of goods if there is damage not visible on receipt. For example sometimes goods might suffer damaged from heavy weights being put on the package that does not appear to damage the shipping carton.
• you provide all assistance neccessary for us to recover our costs from the insurance or freight company. This may involved taking photographs, storing the goods for viewing by an insurance assessor, completing sworn affidavits or assisting in any other way that might be reasonably expected to finalise an insurance claim on your behalf.

Transit damage - if goods aer dmaamged in transit we will raise a claim with the courier and you may need to return these goods to the couriers depot or the courier maybe able to collect if not a residential address.

We will at our discretion repair or replace damaged goods.  In the event that we are unable to satisfactorily repair or replace the item we will refund the cost of the goods.  Freight costs are not refunded.

Restocking Fee

Regardless of the reason for returning the goods. Goods must be returned in the condition that they were supplied to you in.

• Return everything to So Music in it's original condition!

• For a complete refund, items must be original condition, show no signs of wear, and be received back within 7-days from date of shipment. Please be careful when trying your musical instrument as many of these have fine finishes that are easily damaged.

• Include all original packaging, accessories (e.g. power adapters, mouthpieces, straps, cords etc.) and paperwork (e.g. owners manual, warranty card, etc.).

• Include a copy of the packing slip or invoice; clearly indicate your reason for returning.

• Please do not write on the manufacturers box, manual, or warranty card until certain you will keep this purchase.

• Write your RA number on the outside shipping box, NOT the manufacturers box.

• Please double carton using only clear packing tape. Do not use brown tape or masking tape.

• Reseal the manufacturers box with CLEAR tape only.

• You are responsible for the goods until they safely reach our warehouse. To protect your return, double box your shipment to prevent damage, using all original packaging materials. In the event of damage we will notify you and you will have to raise a claim with the carrier or your insurance company. No refund will be issued under these circumstances but you retain ownership of the goods.

• Write the RA number on the outside of the shipping or delivery carton, not on the inner display or manufacturers pack.

• Make sure you have insurance for the return for the full value of your purchase.

• Ship your items back with a trackable service like PBT, NZ Couriers or Courier Post. We are not responsible if your return merchandise gets lost in the mail.

• Returns take approximately 7-10 working days to clear and process.

• Credit card purchases are credited back to the original credit card. All other purchases are refunded by direct deposit into a nominated bank account.

• The return address will be advised when the RA (Returns Authorisation) is issued.

When you place an order with us this constitutes and "offer to purchase".  So Music (Lenker Marketing Ltd) has no requirement to accept this offer in full or in part. This is particularly the case should the pricing or description be an error.

We will correct any problems that we identify within a reasonable time.

BEING FAIR & REASONABLE

So Music (Lenker Marketing Ltd) has been operating as online sellers since 2004 and the directors have been in importing businesses for more than 20 years.  In all our dealings with you we will try to be fair and reasonable and would ask that you deal with us in the same way.

Like any business we want to grow but just as important to us we want to provide musical instruments and accessories to students and musicians at affordable prices.  We want to provide good value for money.  We regularly visit the factories we deal with and are constantly trying to improve quality without comprosing our aim to provide good value.

If there are items that are not on our website please ask us as it may be possible to source these for you or they may be in shipments already on the water.

The Team at So Music (Lenker Marketing Ltd)