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Delivery Information

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DELIVERIES AND ORDER PROCESSING

Order Processing

When payment has been made e.g. bank deposits appearing in our account or confirmation of approval of credit card payment So Music will attempt to pick and despatch your musical instrument order the next working day.

You will normally receive a payment confirmation email around 11:15am on the business morning payment is confirmed or appears in our account.

We endeavour to pick and despatch all instrument and accessory orders that day.  In some exceptional cases this might take two business days. 

Around 7:15pm on the day the order is sent you will receive confirmation of despatch with any relevant courier tracking numbers.

In the unlikely event that despatch of goods is delayed or for some reason the item you ordered in unable to be despatched you will be notified by email of the problem and if required we will process a refund.  Refunds will be processed as a credit transaction if paid by credit card or by deposit to your bank account.

Refunds will generally be processed within two business days under these circumstances.

Delivery

Your musical instrument or musical instrument accessory will usually be despatched by signature required courier.  Usually Toll IPEC.  This is at our discretion.  Goods cannot be consigned to a PO. Box.  Larger deliveries are sent by trucking company.  In some cases we are unable to deliver larger orders for musical instruments to rural or RD addresses.

Our couriers will normally deliver within two working days (North Island) and 3-4 working days (South Island).  Rural deliveries or deliveries to offshore island such as Great Barrier, Waiheke, Stewart Island etc. may take another 1-2 working days on top of this.  So Music will ship your instrument NZ wide.

If you have not received goods in this time please use the details advised in our despatch email to intitally make enquiries directly with the Courier company.  In many cases the Coruier will attempt delivery and if no one is home they will leave a card to contact them to arrange redlivery or pickup from their depot.

In the very rare event that goods are lost by the courier company please contact us as soon as you are aware that this is the case.  In these cases we will replace the goods or if not possible process a refund for the goods.  Freight will only be refunded in exceptional circumstances.

 

 

 

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